Corpus & Intent WorkshopWeek 1
Inventory FAQs, gaps, escalation rules, and brand voice. Decide what must never be answered by a bot.
AI Chatbot Development
RAG Chatbots for Web, WhatsApp & In-App Support
Chatbots that know your business trained on your docs, CRM, and FAQs with clear escalation to people when answers matter.
- Grounded on your docs
- Human handoff built in
- WhatsApp + web widgets
67%Ticket deflection
<3sFirst response
24/7Coverage
RAG groundedYour docs
Human handoffWhen unsure
- 60+Projects Delivered
- 7+Years Shipping Software
- 30+Team Members
- 24/7Support Available
ConverAI Chatbots
Overview
Conversational AI That Deflects Tickets Without Guessing
We build chatbots that retrieve from your approved knowledge help centers, PDFs, Notion, CRM notes and refuse or escalate when confidence is low.
Whether you need a website assistant, WhatsApp Business flows, or an in-app helper, we design transcripts, analytics, and agent handoff as first-class features.
- Citation-backed answers
- WhatsApp Business API
- Zendesk / Freshdesk handoff
- Multilingual paths
Capabilities
What We Build for AI Chatbots
Capabilities we deliver under ai chatbot development scoped to outcomes you can measure.
Website & In-App Assistants
Embedded chat that answers product, pricing, and support questions with citations from your knowledge base.
- Web
- RAG
- UX
WhatsApp & Messaging Bots
Conversational flows on WhatsApp and similar channels with templates, media, and CRM sync.
- CRM
- Omni
Retrieval-Augmented Generation
Ground answers in your PDFs, Notion, Confluence, or help center so hallucinations stay low.
- RAG
- Embeddings
- Search
Human Handoff & Ticketing
Seamless transfer to agents with full transcript context in Zendesk, Freshdesk, or custom queues.
- Support
- CRM
- Ops
Lead Capture & Qualification
Qualify inbound interest, book demos, and push structured leads to your sales stack.
- Sales
- Forms
- CRM
Analytics & Conversation QA
Track deflection, CSAT proxies, failure modes, and continuous prompt/doc improvements.
- Analytics
- QA
- Iterate
Plan your ai chatbots roadmap
Use Cases
Where AI Chatbots Fits Best
Concrete workflows where ai chatbot development pays off fastest.
E-commerce pre-sales & order help
Size guides, shipping ETAs, and order status without flooding WhatsApp inboxes.
- Retail
SaaS product support
In-app answers from release notes and docs, with ticket creation when the bot is stuck.
- SaaS
- Support
Clinic and local business FAQs
Hours, services, and booking nudges on web + WhatsApp for multi-location teams.
- Local
- Booking
HR and IT internal helpdesks
Policy answers for employees with SSO and audit logs no public web exposure.
- Internal
- SSO
Examples
Sample Engagements & Outcomes
Illustrative delivery patterns from ai chatbots work scoped to similar problems.
DTC brand WhatsApp concierge
Bot handled size and shipping questions in three languages; agents only saw escalations with full chat history.
- DTC
- Omni
B2B help-center RAG widget
Cut “how do I…” tickets by grounding replies in Confluence + changelog with clickable citations.
- B2B
- RAG
Education admissions bot
Qualified program interest, collected documents checklist, and booked counselor slots in the CRM.
- Edu
- Leads
Approach
Grounded Answers Beat Clever Chat
We treat conversation design as product work: intents that matter, refusal rules, tone, and what the agent sees when they take over.
Book a Discovery CallEvery reply should be traceable to a source, a tool call, or a deliberate handoff never a confident shrug.
- Approve the knowledge corpus
- Design refusal + escalate paths
- Measure deflection honestly
- Refresh docs on a schedule
Tech Stack
Stack for Conversational Products
Channel connectors, retrieval, and CRM glue optimized for answer quality and handoff speed.
Channels
- Web widget
- WhatsApp Business
- In-app SDK
- Slack
- Teams
Retrieval
- Embeddings
- pgvector
- Pinecone
- Chunking
- Rerankers
Models
- GPT-class LLMs
- Claude
- Gemini
- Moderation
- STT/TTS
Ops
- Transcript store
- Analytics
- A/B prompts
- Content admin
Process
Chatbot Launch Playbook
Content first, then channels so the bot has something true to say before it goes live.
Step 01
Step 02
RAG Prototype on Real DocsBuild
Index sample content, tune chunking, and score answer faithfulness on a labeled question set.
Step 03
Channel + Handoff BuildShip
Ship widget/WhatsApp, CRM sync, agent console context, and analytics dashboards.
Step 04
Conversation QA LoopOngoing
Review failed chats weekly, update docs/prompts, and expand intents that move deflection.
Why Nihon Infotech
Support Teams Trust Our Bots
We optimize for deflection you can defend in a standup not vanity chat volume.
RAG by default
Citations and refusals beat hallucinated “helpfulness.”
Agent-first handoff
Transcripts and intent tags arrive with the ticket.
Channel pragmatism
Web and WhatsApp first; other channels when ROI is clear.
Content ops included
Admin paths so marketing/support can update answers.
Recent Projects
Look at latest works gallery
E-Commerce Website
Shopify-based eCommerce website for party supplies, built for seamless shopping experiences and scalable online sales.
Visit website
Business Website
WordPress business website for a professional cleaning service, designed to generate customer inquiries and qualified leads.
View project
Personal Brand Website
Personal brand WordPress website created to showcase services, portfolio work, and drive client bookings.
Visit website
Food Delivery Mobile App
React Native food delivery app connecting users with local restaurants, featuring real-time order tracking, secure payments, and an intuitive mobile experience.
View project
RetailSync Inventory System
Custom inventory management web application built to help retailers track stock, manage suppliers, and streamline daily operations.
View project
Service Booking Platform
WordPress-based service booking website designed to showcase offerings, accept customer requests, and generate qualified business leads.
View project
FAQ
AI Chatbots Questions We Hear Most
Straight answers about ai chatbot development before you commit budget.
- Fixed-scope proposals
- You own the code
- Direct access to builders
We design for grounded responses: retrieval from approved sources, refusal when unsure, and human handoff. No open-ended guessing on critical topics.
Web widgets, WhatsApp Business API, and in-app messengers are most common. We can extend to Slack, Teams, or custom channels.
Connectors and scheduled re-indexes keep the knowledge base fresh. Ops can also push updates through an admin UI.
Yes. We support multilingual UX with translation pipelines or native multilingual models depending on accuracy needs.
Deflection rate, containment, escalation quality, CSAT proxies, and “answered with citation” rate agreed up front.
No. We start with your top intents and expand from failed conversations. Thin corpus + good escalation beats a bloated unmaintained wiki.
Let's Build Together
Want a Chatbot Your Support Team Will Keep?
Send us your top 20 questions and current channels. We will outline corpus work, timeline, and handoff design.
Get In Touch
Let's Discuss Your Project Requirements.
Speak with our experts and receive a tailored solution, timeline, and cost estimate.
- Project Inquiriesinfo@nihoninfotech.com
- Talk to an Expert+91-86999-43786
Our Locations
Our Offices
MohaliMohali, Punjab
Plot No. 341, Industrial Area Mohali Phase 9, S.A.S Nagar, Punjab 160062Get Directions
Dubai